MOUSTAFA's CV
Profile summary
Sales Executive | Dubai, UAE Adaptable professional transitioning from tourism operations to sales, with 7 years of progressive experience in the GCC. Core competencies include customer relationship management, business communication, and client portfolio management. Resulted in capability in generating new business, coordinating reservations, and handling customer inquiries across organizations in Dubai. Committed to delivering professional service and maintaining accurate CRM records to support business growth.
Career highlights
Business Development: Generated new business by promoting travel packages and tourism services across 3 organizations to expand the active client base.
Client Relations: Handled customer inquiries and complaints professionally while maintaining CRM records and building relationships through support.
Operations Coordination: Coordinated with reservations, operations teams, airlines, and hotels to process bookings and finalize flight and tour reservations.
Key skills
Professional experience
Directs sales operations for travel packages and tourism services, managing client portfolios and collaborating with internal reservation teams. Oversees monthly sales target achievement, customer relationship management, and customized itinerary preparation.
- Promotes travel packages and tourism services to generate new business.
- Recommends suitable travel solutions according to customer needs.
- Prepares quotations and customized itineraries for clients.
- Coordinates with reservations and operations teams to process bookings.
- Handles customer inquiries and complaints professionally while maintaining CRM records.
Managed client accounts and coordinated travel logistics, reporting directly to sales leadership. Handled custom itineraries, quotation preparation, and supplier communication for holiday deals and travel packages.
- Followed up with leads to convert inquiries into confirmed travel bookings.
- Built client relationships through professional support and reservation handling.
- Coordinated with airlines and hotels to finalize flight and tour reservations.
Manages client portfolios within the Dubai market, directing tourism service promotions and maintaining CRM database records. Coordinates daily operations with internal reservation teams while preparing customized travel itineraries and quotations for incoming inquiries.
- Generates new business by promoting specific travel packages and tourism services to expand the active client base.
- Recommends suitable travel solutions based on customer needs to achieve monthly sales targets.
- Handles customer inquiries and complaints professionally while increasing repeat business through service quality.
Education
Management Information Systems (MIS)